Your privacy matters to us. We are committed to protecting your personal information whenever you access our website (including mobile versions), engage with our official social media channels (together referred to as the “Website”), or use our services.
Our Contact Details
Name: EcomGate Solutions HK Limited (any references in this Privacy Notice to “we”, “us” or “our” are references to EcomGate Solutions HK only)
Registration number: 77476749
Address: Room 2719, New Tech Plaza, 34 Tai Yau Street, San Po Kong, Kowloon, Hong Kong
When we mention “you” or “your” in this document, we’re referring to any individual whose personal information we collect, store, and process as a data controller in the course of providing our Website and services. For legal entities, this includes their representatives, staff members, officers, agents, directors, and shareholders.
How We Collect Your Personal Data
Personal data you provide us with:
Contact Data: Your name, email address, and other contact information you may voluntarily mention.
Regulatory Data: Information about your organization’s registration, regulated status, and any regulatory references (for example, name of legal entity, country of registration, registration number, affiliated companies, authorized representative, etc.). This also includes data that enables us to fulfill anti-money laundering requirements and ensure compliance with international sanctions, including information about the nature of the business relationship, whether you are a politically exposed person, and any other data necessary for us to meet our legal obligation to “know your customer.”
Business Data: We may ask for details about your website, business industry, markets, and your offerings.
Transaction Data: We do not process your payments as they are processed entirely through the secure server of the payment gateway. We may receive only limited information about your transactions (for example, date, time, amount, and currency, location, etc.).
Communication Data: Emails and other correspondence, which we retain to respond to your inquiries and provide you with customer support.
Automatically collected data:
Login Data: Information about your device, including the device’s IP address, operating system, browser type, etc.
Usage Data: Information about how you interact with the Website, including pages visited, time spent, and features used.
What happens if you do not provide us with your personal data
While you are not obligated to provide us with your personal data, certain information is necessary for us to deliver the services you have requested. For example, if you choose not to provide Business Data, we will be unable to recommend an appropriate payment option that suits your needs.
How We Use Your Personal Data
Purpose
Type of Data
Legal Basis for Processing
To deliver our services
Regulatory Data, Business Data, Transaction Data, Contact Data
Performance of a contract
To establish and maintain our relationship with you, regardless of whether you’re a prospective, new, or existing client
Regulatory Data, Business Data, Transaction Data, Contact Data, Communication Data
Performance of a contract, Compliance with legal obligations, Our legitimate interests (for business operations and fraud prevention)
To monitor your interactions as a Website user, including notifying you about service changes, terms updates, or Privacy Notice modifications
Contact Data, Communication Data, Login Data, Usage Data
Performance of a contract, Compliance with legal obligations, Our legitimate interests (for record maintenance and service usage analysis)
To conduct data analytics for Website enhancement, service improvement, marketing optimization, customer relationship development, and overall user experience refinement
Login Data, Usage Data
Our legitimate interests (including customer segmentation, Website relevance maintenance, and business growth)
To protect and maintain our business operations and Website security through troubleshooting, analysis, testing, system maintenance, technical support, reporting, and data hosting
Regulatory Data, Login Data, Usage Data
Compliance with legal obligations (security requirements), Our legitimate interests (for IT administration, network security, and fraud prevention)
To execute marketing initiatives, including service-related follow-ups and responding to your inquiries
Contact Data, Communication Data, Login Data, Usage Data
Necessary for our legitimate interests, Consent (where legally required) Retry
When We Share Your Personal Data with Others
We share your data with trusted parties in the following cases:
Business Partners and Service Providers
We work with third-party service providers to receive essential services. Your data may be shared with merchants, payment processors, and third-party acquirers to handle transactions. Additionally, some service providers assist us with data and cloud services, website hosting, data analysis, IT infrastructure, customer service, communications, and auditing. We may share your personal data with third parties to detect, prevent, or address fraud, security issues, or technical problems, or to protect our rights, property, safety, or those of our users, customers, employees, and the public, or as otherwise required by law.
Other Third Parties
We may disclose your personal data to third parties in connection with any corporate reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock.
Statutory Authorities
We may share your personal data as required by law in these situations:
To respond to requests from government bodies such as law enforcement or public authorities
To comply with court orders
To address legal claims and regulatory inquiries
All parties we engage must adhere to data protection regulations and security standards. They are prohibited from using your data for their own purposes, and we establish contractual agreements to ensure secure data handling.
How We Commit to International Data Transfers
As a global business, we utilize service providers from various countries, including those outside the European Economic Area (“EEA”). To ensure your personal data remains protected, we:
Verify adequacy when a country meets the required data protection standards. For more information about adequacy decisions, please visit the official EU website.
Implement appropriate safeguards through standard data protection clauses. Further details about standard data protection clauses are available on the official EU website.
Apply derogations when necessary, such as obtaining your explicit consent, fulfilling a contract involving you, addressing important public interest concerns, or establishing, exercising, or defending legal claims.
Your Data Protection Rights
Under data protection law, you are entitled to several specific rights. These rights include:
The right to be informed about if, how, and why we process your personal data;
The right to access and obtain a copy of your personal data;
The right to have inaccurate or incomplete personal data corrected or supplemented;
The right to request deletion or erasure of your personal data;
The right to restrict or limit how we use your personal data;
The right to data portability, allowing you to request that we transfer your data to another organization or provide it directly to you;
The right to object to the processing of your personal data;
The right to avoid being subject to automated decisions without human involvement where such decisions would significantly affect you;
The right to file a complaint with the relevant data protection authority if you have concerns about how we handle your personal data.
To exercise any of these data protection rights, please contact us at [email protected].
We will respond to your request within 30 calendar days from submission, either fulfilling or declining it in accordance with data protection laws. For requests involving substantial amounts of data or multiple simultaneous requests, we may extend our response period by an additional 30 calendar days, provided we notify you in advance.
How We Secure Your Personal Data
We implement comprehensive physical, technical, and administrative security measures to protect your privacy. Our security technology undergoes regular updates and testing to maintain effectiveness. Access to your personal data is strictly limited to employees and vendors who need this information to deliver our services and respond to your communication requests.
How We Store Your Personal Data
We retain your personal data only for the necessary duration. When determining appropriate retention periods, we consider factors such as the quantity, type, and sensitivity of your personal data, our processing purposes, and applicable legal requirements. Once retention is no longer necessary, we either anonymize or delete your personal data. In certain cases, we maintain secure storage of specific personal data to fulfill our legal and regulatory obligations.
Cookies
We may collect device information such as your IP address, operating system, and browser type. This information assists with system administration and provides aggregate data for our analytics. You can set your browser to reject cookies, though this may cause some features of our Website to not function properly.
For further details on controlling cookie settings, browser configurations, or removing cookies, please refer to our Cookie Policy.
Third-Party Websites
Our Website may contain links to other websites. If you follow these links, please note that these external sites maintain their own privacy notices or policies. This Privacy Notice applies only to our Website and does not cover how those organizations process your personal data. We cannot take responsibility or liability for their policies.
Updates to This Privacy Notice
We periodically review and update this Privacy Notice to ensure its accuracy and relevance. We encourage you to check this Privacy Notice regularly to stay informed about any changes to our terms.
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